The accessibility to the customer and technical support that a cloud website hosting company provides will tell you a lot about the services they provide as well. In case you are allowed to use just e-mail messages or tickets, you have almost certainly found some reseller not the actual website hosting provider. If this is the case, you may have to wait for a few days so as to have an issue resolved as your reseller may not be checking their communication on a regular basis or they may need to consult with the actual web hosting company for extra assistance. When the provider provides you with several options for communication with short response time available at any time, they are almost certainly the top provider, not just a reseller. Therefore you'll enjoy timely assistance and high quality support as they will have instant access to the servers where your account is. Regardless of the trouble - sales or technical, it's generally much better to contact your hosting company right away using your favourite way of communication.
24/7 Customer Support in Cloud Website Hosting
The customer and technical support services for all of our cloud website hosting plans are twenty-four-seven, therefore you can forget all about waiting for a few days so as to receive assistance. If you aren't our client yet, you can phone us, chat with a consultant or send an email. In case you do have an account, you are able to open a support ticket in addition to the other three methods of contact. You're able to choose the most appropriate way to contact us depending on what your location is or what kind of device you use. We can assist you for more or less any webhosting-related query that you have or issue that you can encounter and even if you get in touch with us during the weekend or on official holidays, we will be available 24/7. For more technical or time-consuming issues you can open a ticket, but even in this situation the maximum reply time will never exceed sixty minutes.
24/7 Customer Support in Semi-dedicated Hosting
We know how essential it is to get quick assistance, particularly if your website is not working properly for whatever reason. All our Linux semi-dedicated hosting packages feature 24/7 customer and tech support, so in case anything happens, you'll be able to use various ways to get in touch with us - phone line with several local numbers around the world, live chat, e-mail messages and support tickets. The first two methods are for billing, pre-sales and general matters, which means that if you do not have an account yet, for example, you are able to find extra information for our services, or we can help you with less demanding technical problems. The other two options are for solely tech matters or everything which is more time-consuming because it's much easier track the conversation between you and our technical support crew. The guaranteed maximum reply time for them is merely 1 hour, the typical one - 15-20 min, so you won't need to wait for a whole day in order to get assistance as you may need to do when using the services of other providers.
24/7 Customer Support in VPS
When using our VPS packages, you will never need to wait for more than an hour so as to receive help for any kind of difficulty that you could have with the server or the software which comes pre-installed with it. We warrant this short response time for all the tickets which you open through your billing Control Panel or emails which you send to our tech support crew. In addition, we have local phone numbers in several countries around the globe plus a live chat service where we'll assist you with billing, pre-sales and basic questions. Customer and tech support is available 24/7/365 using the various methods of communication, so regardless what your question or issue is, there will always be somebody to assist you right away. If you need help with third-party software, that you cannot set up or which gives you problems, you're able to reap the benefits of the Managed Services upgrade package that we provide for all our VPS plans.
24/7 Customer Support in Dedicated Hosting
With a one-hour maximum answer time guarantee, you will enjoy prompt support when you acquire a dedicated server from our company. Our customer and technical support teams are available 24/7/365, as a result when you open a ticket via your billing account or you send an email regarding any problem with the server or the pre-installed software on it whatever the time of the day, you'll receive a reply within 1 hour, even during holidays. Our ticketing system is the perfect option when the matter in question needs a longer period of time to be solved or in case it should be given to our admins, since it's much easier to track the communication sent on both sides. For general, sales and billing issues/inquiries, you're able to give us a call or talk to a live representative using our chat service. In case you add the Managed Services upgrade to your server plan, our administrators can also support you with third-party software installation and troubleshooting and similarly to the basic support, this service is available 24/7 as well.